Hybrid Working Solutions

Work effectively in the office, at home and on the go

Remote and hybrid working brings many benefits, but it also gives technology teams challenges. Security, business continuity, team productivity and end-user support are often at the top of our customers’ lists.

That’s where we can help. We offer software and services covering a wide range of areas to ensure your hybrid working approach is successful. And that’s whether you need help getting it sorted from scratch or improving the hybrid approach that you’ve already implemented.

Contact us to find out more.

  • Communicate effectively with colleagues and clients
  • Collaborate on projects easily from anywhere
  • Be productive from wherever you or your team are working from
  • Be secure when working in and out of the office
  • Get support from us with our technical services

IT Support and Management

Have everything you need to effectively manage the entire on-site, hybrid and remote IT infrastructure and devices. From helpdesk solutions and IT asset management to monitoring server access, bandwidth, the network, and cloud infrastructure. Ensure there is no downtime, and everything runs smoothly.

GFI HelpDesk

GFI HelpDesk is a self-hosted, service desk software that consolidates and integrates support functionality.

GFI HelpDesk can bring together every interaction your customer has with your business. You can log page views, orders, shipping history, and help desk searches, or capture events from your own product, app, or service and see it all in real-time.

Support teams can know so much more about the customers they help. This makes the support experience richer for the customer and easier for your team.

GFI HelpDesk can be hosted in your customer’s own infrastructure, on-premise or in any public cloud infrastructure that supports MySQL and PHP 7.1+


ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy, and easy on your budget – no costly consulting fees or over-priced licences. Offering simple, easy-to-use IT Management products at a price that every business can afford. It is thoughtfully built with SMBs in mind and can scale for large businesses.

Please contact us for more information, quotes and exclusive discounts.


With Quest, you can automate development and database management tasks to increase productivity, optimise database performance, and reduce administrative costs. Leverage tools with built-in expertise to develop optimal application code. Monitor multiple, heterogeneous databases from a single view and analyse transactions.

Cyber Security for Hybrid Working

Cyber Security covers a number of areas and with cyber threats becoming more intelligent, it’s more important than ever that you have multi-layered protection in place, especially when staff are working from different places on different devices.

Cyber Security Products and Services for Hybrid Working

Becrypt provides endpoint protection products and services that help organisations focus on their core business activities. Using government-accredited security platforms and standards, they help our customers safely and rapidly deploy mobile and end-user devices to access cloud services, driving greater business flexibility, agility and productivity.
Please contact us to book a consultation with our cyber security expert.

Acronis provides backup and data protection solutions for all your data on-premises, remote, private cloud, public cloud and mobile.
Grey Matter is proud to be an Acronis Gold Partner. We have dedicated cyber security licensing experts who can offer great licensing advice, demos and pricing. We can even provide the Acronis tools to service providers so that they can provide a managed service to their end users.
Contact us to book a demo, free trial, a consultation with our specialist, or to get a quote.

Veeam solutions backup and replicate data and enable cloud mobility.
Whether you’re using the cloud, multi-cloud, on-premises, virtual or physical servers, Veeam’s suite of solutions enables customers to benefit from agility, availability and business acceleration.
Grey Matter is proud to be a Veeam Silver Partner. We have dedicated cyber security licensing specialists that can help you with all of your cyber security queries and requirements.

Sophos protects more than 400,000 organisations of all sizes in more than 150 countries from today’s most advanced cyber threats. Powered by SophosLabs, their cloud-native and AI-enhanced solutions can adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques.
Grey Matter is a Sophos Gold Reseller. We have a cyber security licensing specialist that can help you with any questions you have; contact us for more information, demos, quotes and exclusive discounts.

For 30 years, ESET has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and multi-factor authentication, ESET’s high-performing, easy-to-use products give you peace of mind to enjoy the full potential of their technology.
Grey Matter is an ESET Platinum Partner. Benefit from competitive pricing as well as licensing advice from our cyber security expert.
Contact us to book a consultation with our cyber security expert.

Heimdal™ combines threat prevention, vulnerability management, access management, and antivirus and e-mail security into a single platform that simplifies IT operations and helps companies stop any cyberattack, keeping critical assets, information, and intellectual property safe. Individually as products or together as a suite, Heimdal™ gives you unmatched flexibility in tailoring your cybersecurity defences and scaling up any existing setup, allowing you to replace up to seven vendors with just one.

WinZip is trusted by millions of businesses and consumers to boost productivity, simplify file sharing and keep information private. It is one of the world’s leading compression and encryption software, WinZip offers apps for all of today’s most popular platforms and devices, giving users a better way to exchange files in the cloud, email and social media. WinZip’s product line also includes powerful utilities to improve system performance and help keep PCs secure. WinZip is part of the Corel family of companies.

Eliminate manual document processes and accelerate approvals with Adobe Acrobat Sign. Reduce the time it takes to onboard employees, sign nondisclosure agreements (NDAs), close sales deals, and more. With Acrobat Sign, anyone in your organisation can send documents for legal e-signatures with just a few clicks and then track the status in real-time. Recipients can easily sign on the dotted line via their mobile device or browser.

Acrobat Sign can be purchased as part of Adobe Document Cloud.

If you would like a quote, please contact us!

Remote Desktops

Ensuring that all your employees can access key applications no matter where they are is a critical first step. Getting this right and has a huge influence on employee engagement and productivity. We offer a range of remote desktop solutions.

Our services team can assess your needs and set up your remote desktop environment with the right tools for your business if you don’t have the expertise or resource to do it yourself.


VMware Horizon is a modern platform for the secure delivery of virtual desktops and apps across the hybrid cloud. By leveraging unique integration with trusted VMware technology, Horizon helps IT efficiently deploy and scale virtual desktops and apps from a single control plane with rapid provisioning, automation, and simplified management to extend the best digital workspace experience to end-users.

  • Deliver virtual desktops and applications adaptively
  • Provides hybrid cloud delivery, management and scale
  • Secure data and simplified compliance
  • Enables cost savings/ROI
  • Modernises operations for simplicity and speed
  • Anywhere workspace

Windows 365

Windows 365 streams your personalised apps, settings, and content streamed from the Microsoft cloud to any device, giving you and your organisation the ability to be more agile and productive. Windows 365 combines the power and security of the cloud with the versatility and simplicity of the PC. From contractors and interns to software developers and industrial designers, Windows 365 enables a variety of new scenarios for the new world of work.

Azure Virtual Desktop

Set up Azure Virtual Desktop (formerly Windows Virtual Desktop) in minutes to enable secure remote work. Provide the familiarity and compatibility of Windows 11 with the new scalable multi-session experience for your end-users and save costs by using existing eligible Windows licences. Manage your end-to-end Azure Virtual Desktop deployment alongside other Azure services within the Azure portal.


VMware offers a breadth of digital solutions that powers apps, services, and experiences that enable organisations to deliver the best customer service and empower employees.

Their software spans app modernisation, cloud, networking and security, and digital workspace.


Parallels helps businesses and individuals securely and productively use their favourite devices and preferred technology, whether it’s Windows, Mac, iOS, Android, Chromebook, Windows Phone, Linux, Raspberry Pi or the Cloud. Parallels solutions enable seamless delivery of virtual desktops and applications to any device, running Windows on a Mac, Mac management with Microsoft SCCM, and remote access to PCs and Mac computers from any device. Parallels is part of the Corel Corporation.

Virtual Conferencing

Easy communication with colleagues and clients is key. Whether you’re remote, in the office or a hybrid of the two, virtual conferencing is the go-to way to collaborate and communicate.

We offer a number of conferencing tools and even webinar delivery solutions so you can deliver digital events to the masses.

Microsoft Teams

Today’s workplace presents teams with many different challenges. Working remotely, frequent travel, flexible working schedules, and multiple communication channels. Microsoft Teams helps to bring your teams together with one central hub. Microsoft Teams brings chat, calls, documents, photos, and videos together in one place. Integrate all your favourite apps so that you can access everything you need from one interface, rather than having to jump between several.


Quickly create live and pre-recorded events with GoToWebinar. Automate admin and other elements so that you can focus on engaging your audience. The GoToWebinar virtual conference platform offers flexible webinar modes, interactive features, insightful analytics, powerful integrations and more.


GoToMeeting has a comprehensive set of features that enable you to have a professional, secure virtual meeting experience. Collaborate with screen sharing, drawing and other tools. Benefit from toll-free calls, single sign-on, encrypted sessions, as well as custom email templates and the ability to have up to 250 attendees.


Zoom is a unified communications platform that provides video meetings, voice, webinars and chat across desktops, devices and conference room systems. Bring your team together and enhance productivity.

We’re proud to be a Zoom Authorised Reseller. We can provide licensing and advice to enable you to use the relevant Zoom tools for your needs and budget.

Hybrid working is here to stay

Enable Business Continuity

A hybrid model with distributed teams using cloud-based systems adds natural resilience to a business. If your people and systems are not tied to set locations, many traditional business continuity risks are removed.

Staff Engagement

Employees have reported many benefits of hybrid working for them and their organisations. From reduced commute times and a better work-life balance to greater concentration and increased motivation, hybrid working increases staff engagement.

Security Considerations

Of course, with your systems being accessed by different devices from different places, security is a key consideration. Our cloud security experts are on hand to ensure you have the best setup.

Hybrid Working services

Our services division, Climb Global Services, of accredited technical experts can support you with a range of Microsoft cloud and ManageEngine services to ensure your hybrid working approach is a success.

  • Azure Migration
  • Office 365 Migration
  • Microsoft Teams Implementation
  • Microsoft Teams Configuration
  • ManageEngine AD360
  • ManageEngine Desktop Central

Why Grey Matter?

  • Like many, Grey Matter has successfully adapted to a hybrid approach. We’ve faced challenges ourselves and implemented solutions so that it is business as usual. We can do the same for you, with this experience and our years of knowledge of software.
  • We have a wide catalogue of software, making procurement easy.
  • Licensing expertise to support your requirements.
  • We have accredited technical experts to support you with Microsoft cloud and other areas.

Contact us

Whether you need help getting remote and hybrid working setup, or wish to improve what's already been implemented, we are here to help.

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