Azure Monitoring Service

Our Azure Monitoring Service continually monitors your Azure environment so that you don’t have to. The service covers key areas - resource, security, cost - and goes far beyond the standard Azure Advisor reporting.

We continuously monitor your Azure environment to ensure that it is resilient to modern day threats, as well as ensuring maximum uptime. If an issue does occur, we will manage the situation from start to resolution. The service also monitors your environment for compliance across a range of industry standards and advises on any actions needed to meet them. Each month you will receive a report that details issues experienced and suggested actions to be undertaken to ensure the service is efficient and robust.

It is available at two different levels – Business and Enterprise – so you can choose the right one for you. The Enterprise level package includes out-of-hours support and time with our Microsoft-certified engineers and architects.

Why do I need the Azure Monitoring Service?

The Azure Monitoring Service has been designed to address the questions Azure customers typically have:

  • Is my Azure configuration fully optimised so that I get the most value out of my Azure environment?
  • Is my Azure Infrastructure secure and compliant to the latest security standards?
  • Is my Azure Infrastructure setup so that I can recover from a disaster?
  • Can I be advised of a potential issue before it becomes an incident?

How does it work and what do I get?

  • Continuous monitoring of Azure resources ensuring that KPIs are not breached.
  • Continuous monitoring of Azure security configuration ensuring latest patches and updates are applied.
  • Continuous assessment of security configuration with suggested enhancements presented (Includes Microsoft Security Reporting).
  • Immediate alerting where a potential or actual security breach has occurred.
  • Cloud service billing management and reporting.
  • Cloud Know How Microsoft certified helpdesk team available Monday-Friday, 9am to 5.30pm (24 hours a day, 7 days a week with Enterprise).
  • Options to buy time with our Cloud Know How Microsoft certified engineers, to help you navigate through projects and new requirements.

What level do I need?

Business

When it comes to monitoring and alerting, we have you covered. We will advise and work with you to set bespoke alert levels for your resources and notify you if your environment exceeds them. Your Azure environment will be continuously assessed for security breaches and attempted entry. We will monitor the environment for compliance against any combination of the following security industry standards and provide actionable advice on how to ensure standards are met:

  • SOC TSP
  • PCI DSS 3.2.1
  • ISO 27001
  • UKO and UK NHS
  • NIST SP 800-53 R4/NIST SP800 171 R2
  • HIPAA HITRUST

Prevention is better than cure and to prevent security breaches the service will assess the security configuration to evaluate where potential vulnerabilities exist with suggested actions to resolve. This will cover a vast range of areas including security patches, network configurations and identity and access management (where applicable).

In addition, to ensure that your risk management plan is supported, Cloud Know How will monitor the Backup process and notify you if any issues occur so that any issues are identified and able to be remediated quickly.

In the unlikely event of any issues, Cloud Know How’s Help Desk service is ready to help with any queries or concerns that you may have Monday to Friday, 9am to 5:30pm (UK time and excluding bank holidays). Need 24 support? This is available as part of the Enterprise service.

Each month you will receive a report which will include:

  • The status of your Cloud Environment (Resources, Security and Backup).
  • Recommendations for improvement.
  • The latest news and guidance from Microsoft.

Enterprise

The Enterprise level service includes the advantages of the Business level service and:

  • Azure Health Check at start of the service and again at six months.
  • Out of hours support covering 5:30pm – 9am Monday through Friday, and both Saturday and Sunday for Severity A issues.
  • One hour response time for Severity A issues.
  • Additional seven hours of Azure engineer support time each month for advice or assistance.

Contact us

Whatever help you need, contact us today and one of our Services team will be in touch ASAP. If you have specific requirements please let us know so we can find a  better solution and reach your objectives faster.

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