NetSupport ServiceDesk
Easily integrated into a school’s/company’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges.
NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes. As well as helping school IT support teams manage users’ daily IT issues, NetSupport ServiceDesk will also highlight recurring IT problems – enabling them to identify and fix the root cause and ensure a productive working environment for everyone.
Key Features
- Incident management
- Change management
- User management
- Problem management
- Service level management
- Preview current status in real-time
- Customisable, multi-lingual interface
- Real-time management reports
- Pre-populated solutions database
- Automated in/out email processing
- Automated assignment to escalation processes
- Attach, store and associate files to an incident
- Links seamlessly with NetSupport DNA
- Plus much more!
Contact us
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