Cracking the Last Mile Challenge with HERE Professional Services

Cracking the Last Mile Challenge with HERE Professional Services

Last mile is where margins tighten and customer expectations peak. It’s also where complexities arise. Dense routes, narrow delivery windows, unpredictable traffic, and costly failed drops – sound familiar? Last mile can account for more than forty percent of total delivery cost, so we know that every minute and mile matters.

You don’t need another generic tool. You need a solution that understands the realities of last mile and adapts to your business.

Why last mile hurts and why you don’t have to accept it

You’re juggling legacy systems, fragmented data, and tools that don’t flex to your workflows. The result?

• Missed delivery windows that erode customer trust and drive up support costs.
• Inefficient routes that inflate fuel, overtime, and emissions.
• Limited real-time visibility across traffic, weather, and incidents — exactly when drivers need it most.
• Rising costs and failed deliveries that hit profit and brand reputation.

These issues slow you down and squeeze margins. But you don’t have to live with them.

HERE Professional Services: built for last-mile complexity

We make it simple to access HERE Professional Services, aligning the engagement to your goals and managing the process so you get the outcomes you need without the complexity.

With HERE Professional Services, you can:

• Embed location services where work happens

Integrate HERE APIs into your TMS, WMS, ERP, and mobile apps with minimal disruption — so planners and drivers get the insight they need, where they need it.

• Design for scale and resilience

Architect cloud-native, high-performance delivery systems tuned for the volume, variability, and velocity of last mile.

• Fuse and enrich data

Combine your proprietary data with HERE’s global map, traffic, weather, and hazard layers to power accurate ETAs and informed decisions.

• Tune routing to real-world constraints

Configure geofences, time windows, driver shifts, vehicle attributes, and delivery priorities to reflect your business logic, then re-plan on the fly as conditions change.

• Enable your team

Upskill your people with targeted workshops and best practices so you can evolve your solution in-house.

The result? You deliver on time, control costs, and turn real-time visibility into customer confidence.

Beyond last mile: the HERE advantage

HERE Professional Services isn’t just about solving today’s delivery challenges. It’s about accelerating development, reducing risk, and unlocking innovation. You gain:

• Faster time to market by leveraging HERE’s deep technical expertise.
• Simplified data management to eliminate silos and streamline decision-making.
• Co-innovation opportunities to create unique solutions and gain a competitive edge.
• Access to 30+ years of industry experience and global best practices.

Whether you need advanced routing, SDK integration, or connected navigation, HERE Professional Services tailors the solution to your use case and Grey Matter ensures it’s aligned to your goals

Achieve measurable outcomes, not just technical wins:

• Reduced operational risk, de-risk integrations and migrations with HERE’s deep product knowledge and multi-industry experience.
• Higher delivery performance at lower cost, optimised routing and accurate geocoding can increase stops per route and improve ETA accuracy.
• Progress on sustainability, efficient routing reduces distance travelled and fuel consumption, contributing to emissions reduction targets.

Why work with us

You get a partner who knows the tech, understands the realities of last mile, and stays accountable to commercial results.

We are the HERE Global Distributor of the Year, a testament to our technical depth and the results we deliver with customers. We bring over ten years of partnership with HERE and a hands-on approach that keeps your outcomes front and centre.