Comprehensive support services to suit you
When it comes to managing your Microsoft 365 subscriptions, having the right support is crucial should a problem arise.
We offer three tailored support options to meet your needs. Whether you’re dealing with unexpected issues or require expert guidance for configuration and optimisation, we’ve got you covered.
Grey Matter - Your Microsoft Specialist
- We are a Microsoft specialist and hold four Microsoft Partner Designations
- As a Microsoft Direct and Indirect Cloud Solution Provider (CSP), you can choose the Go-To-Market model that best suits you
- We use Microsoft 365 ourselves – we live and breathe this platform and experience all the brilliant benefits
Service Options
Microsoft 365 Basic Support
- Essential Break/Fix Assistance: When something that used to work suddenly stops, our team promptly steps in to fix it.
- Business Hours Coverage: We’re here during your business hours to ensure uninterrupted productivity.
- Troubleshooting and Escalation: Our Climb Global Services support team experts can escalate any issues to Microsoft and will continue contact through to resolution.
Microsoft 365 Essential Support
- Beyond Break/Fix: In addition to break/fix support, we offer 4 hours of configuration and advisory assistance.
- Tailored Configurations: We’ll assist you with tasks like creating shared mailboxes, domain changes, and user management.
- Licence Management: Licence management for your first 50 users is included.
Microsoft 365 Advanced Support
- The Ultimate Package: Everything listed in our Essential Support Service
- Extended Hours: Our experts are available from 8:30 AM to 8:00 PM GMT.
- 8 Hours of Dedicated Support: Get personalised assistance for complex scenarios.
Add-on Out-of-Hours Critical Support
If you need help outside of business hours, choose our Out-of-Hours support as an add-on. Ensure that you’re covered for an emergency at any time of day.
- Available as an add-on to all services.
- Severity 1 issues can be raised via a dedicated phone number that gets you straight through to our engineers.
Want to start small? We offer stand alone licence management for Microsoft 365.
Get the Support You Need
Whatever help you need, contact us today and one of our team will be in touch. If you have specific requirements, please let us know so we can find a better solution and reach your objectives faster.
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