Strengthening operational resilience for software applications.
With over 30 years of experience, NCC Group is the world-leading Software Resilience provider ensuring the continued availability of outsourced business-critical software and data through our Escrow and Verification Services.
Over 14,000 businesses worldwide benefit from their ability to offer Software Resilience services under a variety of international laws and the assurance that comes from NCC Group’s global network of both physical and virtual storage vaults.
NCC Group’s offering and global capabilities are backed by their experienced in-house legal and technical teams, guaranteeing an independent and quality service. The principle behind their offering is to protect all parties involved in the development, supply and use of business-critical software and data.
Escrow as a Service (EaaS) Access is a service to meet the needs of customers who have their own independent database and instance of a cloud-hosted software application (single-tenanted environments).
The service provides the customer with access to the live environment of their cloud software application in the event of software supplier failure.
The access credentials, such as administrative usernames or/and passwords are transferred from the software supplier to our Virtual Vaults for safe and secure storage.
There is also the option to store a copy of the cloud software source code as part of the same agreement.
Escrow as a Service (EaaS) Scale is a service to meet the needs of software suppliers where continuous updates are required to be deposited with NCC Group, at scale. EaaS Scale gives the software supplier an automated cloud environment depositing process, designed to synchronise with storage environments on a pre-defined frequency.
The synchronised materials can consist of source code, infrastructure as code, configuration, data backups and documented build/compile processes to be used by customers in the event of a software supplier failure.
What is an escrow agreement?
The Software Source Code Escrow Agreement and the SaaS Escrow Agreement are both simple and effective tri-party arrangements with mutually agreed terms between the software customer, software supplier, and NCC Group.
Under the agreement, the supplier periodically deposits a copy of the software source code or the associated materials required to access, restore or build the SaaS application for secure storage within NCC Group’s secure physical or virtual vaults, ensuring that the material can be accessed and released should the need arise.
In the event of a release, the customer can use the Escrow deposit to maintain the software, working from the source code, whether that be in-house or by engaging with another supplier.
How NCC Group can support you
As today’s businesses rely more heavily on technology platforms and applications, the demand for business continuity solutions is rapidly rising. More and more software customers are looking to their vendors for assurance that their applications are protected for the long term.
With NCC Group's expert support, you’ll be able to add a layer of resilience to your products and services by recommending or fully embedding NCC Group’s Software Escrow services into your offering. Whether you’re delivering cloud, on-premise or hybrid solutions, you’ll be providing the rock-solid assurance customers expect.
For more information on NCC Group and how software vendors can enhance the operational resilience of their solutions, take a look at the brochure.
You can also take a look at how NCC Group's partnerships with Sennen and Mambu have enhanced the services that they are able to provide to their customers.
Benefits of Software Escrow
Enhance your software offering and create a new accretive revenue stream with added risk mitigation assurance for your customers
Get ahead of the business continuity conversation
Gain the competitive edge in high-governance markets where operational resilience is a requirement
Why Grey Matter?
- We specialise in supporting developers and ISVs throughout the project lifecycle to ensure that you deliver a secure, comprehensive application that you're proud of.
- We have a dedicated team that support ISVs and have a deep understanding of your licensing and IT service needs.
- We work closely with NCC Group to ensure all your queries are answered.
What our customers say
Continued security of the infrastructure and data were our primary priorities when incepting the project and Grey Matter were able to guide us on what was required and help us build the solution in secure manner from the start.
Grey Matter, in approaching the project in this manner and changing how Glantus IT infrastructure operates, left Glantus in a fantastic position to deal with the disruption of COVID 19. The Transition to remote working was orderly and calm as the new Infrastructure built within M365 allowed us to do so swiftly and securely.
What our customers say
Grey Matter and Climb Global Services are professional, knowledgeable, and give good advice. They did the work, and it was a painless experience. Elijah was a big help. He split the project in two, making it a lot easier to manage.
What our customers say
Grey Matter has been a reliable Cloud Solution Partner, providing valuable input into our tender writing process. They have partnered with us to understand and respond to the specific requirements of NHS Scotland, with their technical team joining us on the tender presentation call to answer specific questions. This input has helped HD Clinical to secure the contract for provision of the NHS Scotland National Endoscopy Reporting System.
What our customers say
We were seeking a provider of low-cost imagery of sufficient quality to ensure that 1Streetworks users could use it to visualise a location where a traffic management plan is required. This helps users to identify real-world features that might impact the resulting plan, and which are otherwise not included in non-imagery base maps. Grey Matter's expertise in Microsoft Bing Maps products ensured a quick, easy, and successful result!
Latest resources, news & events
Watch this webinar recording, “Beyond password protection: document security with Acrobat Pro”, hosted by our partner Adobe to learn the various ways Adobe Acrobat Pro and Microsoft can help you keep your PDFs and their sensitive information safe. In the...
With Microsoft Maps, retail businesses can obtain accurate location data, generate new insights, and optimize their logistics operations.
Fri 15 March 2024 9:30 am - 4:00 pm GMT
Get ready to flex your strategic minds and sharpen your cyber security defences at an exclusive event hosted by Grey Matter and ESET. Join us for an afternoon of insightful learning and exhilarating gaming as we explore the powerful synergy...
The new HERE Platform enables developers to deliver more advantages for their location-based apps, and create intelligent routing solutions. Read the benefits of the Platform here.
Get a deep dive into the 2024.0 release and engage in a live Q&A with Intel® software experts. Join parallel programming expert James Reinders for a deep dive into the 2024.0 release. Plus get a tour of the Intel® Developer...
Static code analysis is essentially a “code health check” done without actually running the code. Imagine examining a car’s engine by just looking at its parts and not taking it on a test drive. It’s an analysis technique that helps...
To celebrate 29 years of Delphi, Embarcadero has announced an incredible offer for February 2024. Embarcadero offer Until 29 February 2024 (yep, don’t forget it’s a leap year!), you can get: 10% OFF Pro + FREE Mobile Training 15% OFF...
Here at Grey Matter, we think client-reseller, people-to-people relationships are really important and valuable. So to help you get to know some of the people who are part of Grey Matter, we have been interviewing different teams. This time it...