Strengthening operational resilience for software applications.
With over 30 years of experience, NCC Group is the world-leading Software Resilience provider ensuring the continued availability of outsourced business-critical software and data through our Escrow and Verification Services.
Over 14,000 businesses worldwide benefit from their ability to offer Software Resilience services under a variety of international laws and the assurance that comes from NCC Group’s global network of both physical and virtual storage vaults.
NCC Group’s offering and global capabilities are backed by their experienced in-house legal and technical teams, guaranteeing an independent and quality service. The principle behind their offering is to protect all parties involved in the development, supply and use of business-critical software and data.
Escrow as a Service (EaaS) Access is a service to meet the needs of customers who have their own independent database and instance of a cloud-hosted software application (single-tenanted environments).
The service provides the customer with access to the live environment of their cloud software application in the event of software supplier failure.
The access credentials, such as administrative usernames or/and passwords are transferred from the software supplier to our Virtual Vaults for safe and secure storage.
There is also the option to store a copy of the cloud software source code as part of the same agreement.
Escrow as a Service (EaaS) Scale is a service to meet the needs of software suppliers where continuous updates are required to be deposited with NCC Group, at scale. EaaS Scale gives the software supplier an automated cloud environment depositing process, designed to synchronise with storage environments on a pre-defined frequency.
The synchronised materials can consist of source code, infrastructure as code, configuration, data backups and documented build/compile processes to be used by customers in the event of a software supplier failure.
What is an escrow agreement?
The Software Source Code Escrow Agreement and the SaaS Escrow Agreement are both simple and effective tri-party arrangements with mutually agreed terms between the software customer, software supplier, and NCC Group.
Under the agreement, the supplier periodically deposits a copy of the software source code or the associated materials required to access, restore or build the SaaS application for secure storage within NCC Group’s secure physical or virtual vaults, ensuring that the material can be accessed and released should the need arise.
In the event of a release, the customer can use the Escrow deposit to maintain the software, working from the source code, whether that be in-house or by engaging with another supplier.
How NCC Group can support you
As today’s businesses rely more heavily on technology platforms and applications, the demand for business continuity solutions is rapidly rising. More and more software customers are looking to their vendors for assurance that their applications are protected for the long term.
With NCC Group's expert support, you’ll be able to add a layer of resilience to your products and services by recommending or fully embedding NCC Group’s Software Escrow services into your offering. Whether you’re delivering cloud, on-premise or hybrid solutions, you’ll be providing the rock-solid assurance customers expect.
For more information on NCC Group and how software vendors can enhance the operational resilience of their solutions, take a look at the brochure.
You can also take a look at how NCC Group's partnerships with Sennen and Mambu have enhanced the services that they are able to provide to their customers.
Benefits of Software Escrow
Enhance your software offering and create a new accretive revenue stream with added risk mitigation assurance for your customers
Get ahead of the business continuity conversation
Gain the competitive edge in high-governance markets where operational resilience is a requirement
Why Grey Matter?
- We specialise in supporting developers and ISVs throughout the project lifecycle to ensure that you deliver a secure, comprehensive application that you're proud of.
- We have a dedicated team that support ISVs and have a deep understanding of your licensing and IT service needs.
- We work closely with NCC Group to ensure all your queries are answered.
What our customers say
My Account Manager, Anca, is really helpful and her colleague Scott is very knowledgeable about the Acronis cyber security tools. On the rare occasion, there are any Microsoft problems, Grey Matter has been able to escalate them quickly and get them resolved.
What our customers say
We were seeking a provider of low-cost imagery of sufficient quality to ensure that 1Streetworks users could use it to visualise a location where a traffic management plan is required. This helps users to identify real-world features that might impact the resulting plan, and which are otherwise not included in non-imagery base maps. Grey Matter's expertise in Microsoft Bing Maps products ensured a quick, easy, and successful result!
What our customers say
[The Delphi Conference London 2023 was an] excellent and informative event. Everyone was very welcoming. Interesting content. Always had excellent service from Grey Matter both at the company I am with now and previously. And this event just reflected that excellent and friendly service.
What our customers say
We were seeking a cloud service provider, and Grey Matter more than met our expectations. They oversee our cloud infrastructure, and with their support, we were able to develop our own SaaS platform, which enables us to ingest, store, and analyse data for our end-user reporting purposes. They took the time to learn about our business and provided us with fantastic plan options. We strongly recommend Grey Matter.
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