Important Information Regarding Microsoft Windows Security Update
News|by Leanne Bevan|5 January 2018
Microsoft has announced that they have identified a compatibility issue with a small selection of anti-virus software products.
The compatibility issue is caused when anti-virus applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot. To help prevent stop errors caused by incompatible anti-virus applications, Microsoft is only offering the Windows security updates released on 3 January 2018 to devices running anti-virus software from partners who have confirmed their software is compatible with the January 2018 Windows operating system security update.
If you’ve not been offered the security update, you might be running incompatible anti-virus software and should therefore follow up with your software vendor or get in touch with us.
Microsoft has been working closely with anti-virus software partners to ensure that all customers will receive the January Windows security updates as soon as possible.
Find more information here. If you have any queries on this or are looking to purchase anti-virus software, please don’t hesitate to get in touch with us by calling +44 (0) 1364 654100.
Contact Grey Matter
If you have any questions or want some extra information, complete the form below and one of the team will be in touch ASAP. If you have a specific use case, please let us know and we'll help you find the right solution faster.
By submitting this form you are agreeing to our Privacy Policy and Website Terms of Use.
Related News
The complete guide to the JetBrains AI ecosystem
AI is no longer a nice-to-have for development teams. It’s reshaping how you write, test and maintain code every day. JetBrains is one of the vendors pushing that shift furthest – and doing it directly inside the tools you already trust. JetBrains has evolved far beyond their productivity helpers like...
Azure Health Check: the five pillars that improve your cloud
Your Azure environment moves fast. Our Azure Health Check gives you a clear view of what’s working, what needs attention, and how to build a platform that’s secure, efficient, and ready to scale.
From maps to momentum: unlocking the full Azure advantage
Azure Maps is often where innovation begins. When it connects with the wider Azure ecosystem, mapping becomes a launchpad for smarter, faster, more scalable applications.
Azure Design Services: top reasons businesses choose ADS
Azure Design Services gives you the strong architectural foundation every cloud strategy needs - secure, scalable and tailored to your real workloads. It cuts complexity, accelerates delivery, and helps you make confident, cost-smart decisions that set you up for sustainable Azure success.