Important Information Regarding Microsoft Windows Security Update
News|by Leanne Bevan|5 January 2018
Microsoft has announced that they have identified a compatibility issue with a small selection of anti-virus software products.
The compatibility issue is caused when anti-virus applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot. To help prevent stop errors caused by incompatible anti-virus applications, Microsoft is only offering the Windows security updates released on 3 January 2018 to devices running anti-virus software from partners who have confirmed their software is compatible with the January 2018 Windows operating system security update.
If you’ve not been offered the security update, you might be running incompatible anti-virus software and should therefore follow up with your software vendor or get in touch with us.
Microsoft has been working closely with anti-virus software partners to ensure that all customers will receive the January Windows security updates as soon as possible.
Find more information here. If you have any queries on this or are looking to purchase anti-virus software, please don’t hesitate to get in touch with us by calling +44 (0) 1364 654100.
Contact Grey Matter
If you have any questions or want some extra information, complete the form below and one of the team will be in touch ASAP. If you have a specific use case, please let us know and we'll help you find the right solution faster.
By submitting this form you are agreeing to our Privacy Policy and Website Terms of Use.
Leanne Bevan
Related News
We attend CyberSmart Live
Helping ensure you’re using the best tools for your business and technical needs is important to us. That’s why keeping our team on top of the latest trends, learning about product updates and improving partnerships are integral. This week we...
The Developer’s Guide to Leveraging DevOps and Cloud Solutions
We’ve found implementing DevOps practices to have been a key aim for our customers so far in 2025. And there’s no better way to implement better DevOps practices than to leverage cloud services. In fact, according to Google Cloud’s State...
InstallShield free trial links
Looking to download an InstallShield free trial? You’ve come to the right place. We’ve also provided a breakdown of what InstallShield is and what’s included in each of the editions. What is InstallShield? Revenera InstallShield is a software tool for...
Data science in 2025: Beyond the LLM hype
Has AI killed data science? In this episode of our podcast (Grey Matter Talks Tech), we welcome data science expert, Dr Jodie Burchall to tell us about the current landscape of data science in 2025, looking beyond the headlines dominated...