Important Information Regarding Microsoft Windows Security Update
News|by Leanne Bevan|5 January 2018
Microsoft has announced that they have identified a compatibility issue with a small selection of anti-virus software products.
The compatibility issue is caused when anti-virus applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot. To help prevent stop errors caused by incompatible anti-virus applications, Microsoft is only offering the Windows security updates released on 3 January 2018 to devices running anti-virus software from partners who have confirmed their software is compatible with the January 2018 Windows operating system security update.
If you’ve not been offered the security update, you might be running incompatible anti-virus software and should therefore follow up with your software vendor or get in touch with us.
Microsoft has been working closely with anti-virus software partners to ensure that all customers will receive the January Windows security updates as soon as possible.
Find more information here. If you have any queries on this or are looking to purchase anti-virus software, please don’t hesitate to get in touch with us by calling +44 (0) 1364 654100.
Contact Grey Matter
If you have any questions or want some extra information, complete the form below and one of the team will be in touch ASAP. If you have a specific use case, please let us know and we'll help you find the right solution faster.
By submitting this form you are agreeing to our Privacy Policy and Website Terms of Use.
Leanne Bevan
Related News
AdminStudio or InstallShield: Which one is right for you?
When it comes to packaging and deploying your software, streamlining the software preparation process for release is essential for efficiency. Software packaging solutions reduce errors and ensure your users have a positive experience. AdminStudio and InstallShield are two great options...
Accelerate App Development with HERE Technologies’ Professional Services
Explore how HERE’s Professional Services can transform your location data and accelerate your app development cycle.
Dev Conference: Grey Matter X Embarcadero
Wed 7 May 2025 9:00 am - 5:00 pm GMT
The UK Embarcadero dev conference is back Enhance your applications. Get advice from experts. Join us in London this May. We’re excited to be teaming up with Embarcadero again for our 2025 free developer conference. Why you should not miss...
Azure Cost Optimisation: Converting Waste to Value
Wed 26 March 2025 3:30 pm GMT
Stop overspending on Azure. Uncover risks. Gain your competitive edge. Hear from our experts about how to convert waste to value with Azure cost optimisation