What is Freshworks’ Freshservice?
An uncomplicated, AI-powered ITSM. Service desk, asset tracking, and infrastructure management with built-in AI all in one easy to use platform.
With enterprise-level out of the box functionality you can get started in weeks not months. There’s nothing to slow you down.
What FreshService can help you achieve:
- 356% ROI in under 6 months
- 66% ticket deflection with AI self-service
- 60% annual ITSM cost savings
Your new assistant - Freddy AI
Whatever your role. Freddy AI give fast accurate insights.
Employees get the answers to their IT support questions directly in Slack and MS Teams. Freeing IT up to resolve complex issues, not everyday tickets. While IT leaders get an overview of trends and root causes so they can lead with confidence.
With AI-powered workflows and intuitive automation, this is AI that works alongside people, not instead of.
FreshDesk - automate your ticketing
Freshdesk helps with advanced ticketing across web, email and social channels, as well as Omnichannel support with automation.
Here’s what you can expect with Freshdesk:
- <2 mins average conversational resolution time
- Up to 80% resolutions with Freddy AI Agent
- 97% omnichannel first contact resolution rate
FreshChat - faster chat resolution
Freshchat offers conversational messaging, including real-time chat and self-service options and AI-powered responses for faster resolution.
Plus, you can engage customers on the channel of their choice, with Freshchat’s seamless experience across any channel, whether self-serve or agent-assisted. Messaging. Live chat. Voice. Email. Whatever the platform, Freshchat has it.
Power your sales team with Freshsales
Freshsales is an AI-powered sales CRM designed to help you sell smarter, and close deals faster with productivity, collaboration and insights. By unifying sales and marketing tools on a single platform, it enables your team to personalise customer interactions, boost conversions and streamline workflows. Get in touch using the form below to power your team with Freshsales.
Uncomplicate your ITSM - get in touch
Uncomplicate your IT services and support with Freshworks. Join the 73,000 companies around the world who've already shifted their IT ticket management, and start getting faster time to value.
Complete the form and a member of our Freshworks team will be in touch.
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