Case Study
Strengthening security and streamlining DevOps
"We trust their guidance and have worked with them for over 10 years"
- Janet Redman, FLAGS Software
FLAGS Software delivers advanced quality management and production‑control solutions for manufacturers - giving teams real‑time visibility, digital traceability and seamless system integration. Their platform supports smart‑factory ambitions and helps organisations reduce defects, boost quality and accelerate continuous improvement initiatives.
Sectors: Technology
Vendors: Microsoft, Black Marble
The challenge
As a small but growing business working with major supply‑chain customers, FLAGS Software needed additional cyber security expertise to strengthen their posture and ensure compliance.
They also wanted to improve DevOps productivity, streamline project management, stay ahead of emerging Microsoft technologies and connect face‑to‑face with their account manager and subject‑matter experts.
In short: they wanted clarity, confidence and a partner invested in their long‑term success.
Our solution
We took a proactive approach - giving FLAGS Software practical guidance they could act on quickly.
We arranged a free Seven Layers of Security Assessment with our cyber security expert. This deep‑dive highlighted what they were doing well, where improvements could be made and if any layers were missing entirely. We then advised on - and helped facilitate - the right solutions to advance their security posture.
To support smoother collaboration and clearer project visibility, we introduced their team to our DevOps partner, Black Marble. This gave them the structure, tools and guidance needed to adopt a modern DevOps platform.
For tech news and building relationships, we invited the CTO and development team to our annual Tech Summit, where they could learn from industry experts, hear the latest best practices and continue key project conversations in person. We also visited FLAGS Software at their office to learn more about their company and processes. And they attended our Women in Tech event to share their experiences and insights.
It's all in the results
Sharper security posture:
The Seven Layers of Security Assessment identified gaps early enabling FLAGS Software improve areas like cyber awareness training, cloud storage and backup processes. Now they have an even strong security posture thanks to help from our security expert.
Better DevOps workflows:
With a clearer view of workloads and deadlines, the development and operations teams are now more aligned and productive. The collaboration and communication between teams is improved, making the DevOps processes more effective.
Stronger partnership:
Tech Summit gave their team face‑time with experts and their dedicated account manager, and they learnt about the latest Microsoft and security trends - helping them make informed decisions about upcoming projects and technologies.
Today, FLAGS Software continues to work with us as a trusted partner and software reseller. Whenever they need support or guidance, they reach out to their dedicated account manager, who connects them with the right experts straight away.
''Grey Matter is almost a one-stop-shop for us. In the sense of generally if there’s something we need assistance with - especially in the Microsoft space - we know if we ask, they generally have a resource to assist. We trust their guidance and have worked with them for over 10 years.''
Janet Redman, FLAGS Software
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