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Case Study

Microsoft Teams Training

Show Racism the Red Card can effectively use Microsoft Teams thanks to Grey Matter

Show racism the red card logo

Show Racism the Red Card is an anti-racism educational charity. They aim to combat racism by enabling role models who are predominately but not exclusively footballers, to present an anti-racist message to young people and others.

Sectors: Charity

Solutions: Hybrid Working

Vendors: Microsoft

Products: Microsoft Teams

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Objective

Microsoft Teams training to ensure their team can make full use of the features and capabilities in Microsoft Teams for day-to-day work and remote working, and so that administrators know how to add and manage users.

Solution

Interactive remote training was provided to Show Racism the Red Card so they could easil get to grips with the tools. 

Our services team, Cloud Know How, delivered two training sessions remotely. A demo tenant was created to facilitate these sessions.

The first training session was for end-users learning how to use the Microsoft Teams platform. This was interactive whereby the trainer presented a deep dive into the product while being open for Q&A throughout the session. The session covered setting up, joining, and recording a Teams meeting, creating Teams, collaborating on files, 1:1 and group chats and calls, screen sharing and external access.

Following the training session, there was a final Q&A where we discussed how Teams can work best for Show Racism the Red Card, especially when it comes to remotely delivering sessions to schools as well as the adult courses Show Racism the Red Card provides. 

The second training session was for the IT administrators. We provided a run-through of the Microsoft 365 Admin Center and Teams Admin Center. This covered creating users, adding and removing users from Teams, setting up Microsoft 365 Groups and how to link them to SharePoint Online and Teams, plus how to set up policies for external guests and users.

Outcomes

The teams at Show Racism the Red Card now understand how to efficiently communicate and work remotely using Microsoft Teams. Since the training, they have been able to collaborate on documents in real time, present in a more confident manner and are now aware of how Teams can integrate with other useful apps. Following the training, the IT Administrators can administer users and Teams within the Microsoft 365 Admin Center and Teams Admin Center.

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The training was very useful; the expert was really clear and knowledgeable about Teams. They started at a point that everyone could access and showed us many useful ways to improve our efficiency.

Sunil Patel – Show Racism the Red Card

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