Customer Service and Sales Support Maternity Cover

Customer Service and Sales Support Maternity Cover

Location: Ashburton + remote (office based for two days per week after probation)

Salary: £20k + commission

Reports to: Team Manager

Are you a skilled administrative professional with a sharp eye for detail?

Do you enjoy working in a fast-paced environment?

Do have a desire to give customers the best experience?

If your answer to these questions is an enthusiastic “yes” then please keep reading!

This is a fantastic opportunity to join our Grey Matter UK operations team and continue to build our
amazing culture working in the office and remotely. You will be an important part of a high-performing
team that works closely with customers and all departments within the business to deliver excellent
service through administrative support. You will receive all the support you need to get up to speed and
benefit from a training programme that will ensure you are successful.

About us

Grey Matter, based in Devon, is part of Wayside Technology Group (NASDAQ WSTG) with offices also in the

USA, Canada, and Amsterdam. We’re an enthusiastic, customer-focused team; to ensure we can solve our
customers’ problems we invest time in training and personal development. To help the team grow the
business, we work hard to give everyone balance – hybrid working, a personal trainer an employee
assistance program is just a few of the ways we do this. Having our HQ on the edge of the Dartmoor
National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their
teams are why they love their jobs.

Benefits for you

  • Training
  • Individual Personal Development Plans
  • Enhanced Sick Pay
  • Increased Holiday entitlement with the length of service
  • Staff Referral Scheme
  • Personal Trainer sessions
  • Hybrid office/home working
  • Kit fund to get your home working environment setup
  • Incentives and Rewards
  • Social Events/Fundraisers/Staff Parties
  • Employee Assistance Programme for 24/7/365 support

All companies say that they have a great culture – We are proud that this is the reality – We put our people
first!

About the role

As a Customer Service and Sales Support Administrator, you will be ensuring that you are delivering
excellent service to our customers and sales team. You will be supporting the sales teams by carrying out
the administrative functions of the sales order process, such as processing orders, sending renewal quotes,
handling customer, publisher and internal queries and handling returns.

You will act as the first point of contact via phone, email and live chat, directing queries to the relevant
department where necessary.
The ideal candidate will thrive working in a high-pressure environment to meet deadlines while
maintaining high standards of accuracy and diligence. You will need to be able to switch between different
tasks without losing concentration.

About you

You will have a least five GCSE level 4/grade C (or equivalent) and above including Maths and English and
ideally at least two years in an administrative/operational position.

Our most successful people are highly confident in their own ability, commercially minded, focused,
supportive, practical and have a very keen eye for detail. Does this sound like you?

Other skills we are ideally looking for:

  • Must be an excellent communicator, over the phone, written and face to face
  • A self-motivated, passionate character with the ability to show initiative
  • Exquisite attention to detail, efficiency, accuracy in reports and customer communication and
    dialogue.
  • Must be adept in the use of Microsoft Office
  • Must have the ability to problem-solve and think logically
  • Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed
  • The ability to choose the best course of action, escalate if required but retain ownership of the
    issue until resolved
  • Personable and fantastic at building relationships with a desire to give the best possible service

Contract

This is a Fixed-term employment contract to cover maternity leave from June/July 2022 to May 2023 with the potential for a permanent role at the end of the contract.

Salary

£20k annual plus commission

To Apply

To apply for this role please send your CV along with a concise summary of what you would bring to this
new role. This is your chance to sell yourself so make the most of it. careers@greymatter.com