Microsoft Dynamics CRM Online Showcase - Professional Edition
Microsoft Dynamics CRM Online How to buy? Services
What is Microsoft Dynamics CRM Online - Professional Edition?

Microsoft Dynamics CRM Online provides secure, reliable access to detailed account information, streamlined business processes, rich collaboration tools, and more, all within an affordable, easy-to-use cloud solution designed to meet the needs of small and midsize businesses.

Why Microsoft Dynamics CRM Online - Professional Edition?

With a Customer Relationship Management (CRM) system, everything from customer accounts to sales opportunities to customer leads and account activity in the cloud, plus relationships involving mobile sales, come into easy view for collaboration and rapid decision-making. Store and leverage data and analytics for the big picture on your business from many angles. Or drill down into the CRM system’s features and tools specifically for sales, service, marketing, and social inteligence.

Key features include:

  • Social listening
  • Social media analytics
  • Workflows and approvals
  • Sales automation
  • Customer service automation
  • Unified Service Desk
  • Sales campaigns
  • Reports and personal dashboards
  • Integration via web services
  • Mobile access
  • Access to customisations and extensions

In a socially connected world, engagement with customers can happen anywhere, at anytime and is key to growing your business. Social Engagement from Dynamics CRM Online provides you with powerful social tools to gain insight into how people feel about your business and connect with customers, fans, and critics on social.

Social is included Free of Charge to customers who purchase 10+ Dynamics CRM Professional licences, this ia also available to buy as a standalone option.

Try Microsoft Dynamics CRM Online today on a free 30 day trial.

Business Benefits

Firstly, with Microsoft Dynamics CRM Online you get the same familiar Microsoft user experience you are used to from your other favourite business tools, plus complete integration with Microsoft Office 365 and Microsoft Outlook – so there’s no steep learning curve for you or your team.

Microsoft Dynamics CRM Online provides your sales team with a complete solution to effectively manage leads through the sales pipeline, leaving them with more time to deliver amazing experiences that results in more sales.

The process of engaging customers can't be one-size-fits-all. It needs to be adaptive to meet the individual needs of each customer. Dynamics CRM Online provides you with intelligent customer engagement tools to enable your growing business to build customer loyalty through amazing customer experiences.

As Dynamics CRM Online is cloud-based, it is accessible to everyone in your business from their desktop PC, laptop, tablet or smartphone – wherever they are an at any time.

Grey Matter Recommends

Grey Matter is pleased to announce that there is now a discounted Dynamics CRM Online add-on option (SKU) for customer's who purchase this alongside Office 365 via Open Licensing or Cloud Solution Provider (CSP) programme.

Please contact the Grey Matter Cloud Team: +44 (0)1364 655196 or email: for details.

Grey Matter can offer Microsoft Dynamics CRM via Microsoft Licensing and as a Cloud Service. Please view our 'How to Buy' pages for more details.


Minimum five-seat purchase requirement.

One non-production instance is included with 25 or more Professional User Subscription licences (USLs). For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. A minimum purchase of five Professional USLs is required for new subscribers.

Social listening and social analysis features require 10 or more Microsoft Dynamics CRM Online Professional USLs when licensed through the Microsoft Online Services Program (MOSP) or the Open Program.